Privacy Policy

Effective date: July 31, 2026
Operated by: Kate Craig Consulting, LLC ("FollowThrough," "we," "us," or "our"), based in the State of Tennessee, USA.
Contact: contact@myfollowthrough.com

This Privacy Policy explains how we collect, use, share, and protect information when you use the FollowThrough web application and related services (the "Service"). By using the Service, you agree to this Policy.

1. Scope

This Policy applies to information we process about (a) our customers and their authorized users ("you"), and (b) individuals whose information you input into the Service (such as your contacts, clients, and meeting participants). For data you input about others, you are the controller of that data and are responsible for having a lawful basis to provide it to us; we process it on your behalf to provide the Service.

2. Information We Collect

• Account & profile information: name, email, password, phone, job title, company name, business address, time zone, and date of birth (used to verify you are 18+).
• Payment information: processed by our payment provider (Stripe). We receive limited billing details (such as the last four digits and card brand) but do not store full card numbers.
• Customer Data you provide: projects, tasks, notes, contacts and CRM records, documents and files, invoices, proposals, contracts, calendar events, email and marketing content, subscriber lists, and similar content.
• Connected-account data: with your authorization, data from services you connect — for example Google or Microsoft calendars and email, and contacts — used to provide the features you enable.
• Meeting recordings & transcripts: audio and text from meetings you choose to record or transcribe.
• Usage & device data: log data, IP address, browser/device type, and actions taken in the Service, used for security, troubleshooting, and improvement.
• Cookies: we use necessary cookies to keep you signed in and operate the Service.

3. How We Use Information

We use information to: provide, maintain, secure, and improve the Service; authenticate users and manage Accounts; process payments and subscriptions; provide customer support; send service, billing, and (where permitted) product communications; enforce our Terms; and comply with legal obligations. We may use AI service providers to power features such as analysis, drafting, and transcription, as described below.

4. How We Share Information

We do not sell your personal information. We share information only as needed to run the Service:

• Service providers (sub-processors) that host and power the Service, including: Supabase (database, authentication, storage), Vercel (application hosting), Stripe / Square (payments), Deepgram (transcription), Anthropic (AI features), Resend (email delivery), and Google / Microsoft (calendar and email integrations you connect). Each processes data only to provide its service to us.
• At your direction, with integrations and recipients you choose (for example, sending an email or publishing a social post).
• Legal & safety, when required by law or to protect rights, safety, and the integrity of the Service.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Google and Microsoft API Data

FollowThrough's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We access Google and Microsoft account data (such as calendar and email-send scopes) only to provide features you enable, do not use it for advertising, do not sell it, and do not allow humans to read it except as necessary for the Service, with your consent, for security, or as required by law.

6. Data Retention

We retain information for as long as your Account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you cancel, we retain Customer Data for thirty (30) days to allow reactivation and export, after which it is deleted or anonymized, except where longer retention is required by law or exists in routine backups.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You can update most account information in the Service, unsubscribe from marketing email via the link in those messages, and disconnect integrations at any time. To make a request, contact contact@myfollowthrough.com. For data you provided about others, direct their requests to you as the controller; we will assist as required.

9. Meeting Recordings and Consent

Where you use recording or transcription features, you are responsible for obtaining any consent required by law from participants. We process recordings and transcripts to provide the feature to you and do not use them to train third-party models except as permitted by our providers' terms.

10. Children's Privacy

The Service is for business users 18 and older and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

11. International Users and Data Location

The Service is operated from the United States, and information is processed and stored in the United States and, where applicable, other regions used by our service providers. If you access the Service from outside the U.S., you consent to processing in the U.S., which may have different data-protection laws than your country.

12. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice (for example, by email or in-app) and update the effective date above. Your continued use of the Service after changes take effect constitutes acceptance.

13. Contact

Questions or privacy requests? Contact us at contact@myfollowthrough.com · Kate Craig Consulting, LLC, PO Box 5893, Johnson City, TN 37602.