FollowThrough

Terms & Conditions

Last updated July 31, 2026

Effective date: July 31, 2026
Operated by: Kate Craig Consulting, LLC ("FollowThrough," "we," "us," or "our"), a company based in the State of Tennessee, USA.
Contact: contact@myfollowthrough.com

These Terms & Conditions ("Terms") govern your access to and use of the FollowThrough web application and related services (the "Service"). By checking the "I agree" box, creating an account, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By registering for, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you accept these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity, and "you" refers to that entity.

2. Eligibility

You must be at least eighteen (18) years old and able to form a legally binding contract to use the Service. During registration you will be asked to confirm your date of birth to verify eligibility. The Service is intended for business use and is not directed to children.

3. Definitions

  • "Account" means the workspace created for a customer, which may include one or more Users.
  • "User" means any individual authorized to access an Account, including Admins and Editors.
  • "Admin" means a User with full administrative rights over an Account. "Editor" means a User with limited, granted permissions.
  • "Customer Data" means the data, content, and information you or your Users submit to or generate within the Service.
  • "Subscription" means a paid plan (monthly or annual) that grants access to the Service.

4. Accounts and Roles

The individual who creates an Account is automatically its first Admin. Each Account must have at least one Admin at all times. An Admin may add, remove, or change the roles of other Users, including removing another Admin, provided at least one Admin remains. An Editor may not remove or demote an Admin. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, including the actions of all Users you authorize. Notify us promptly of any unauthorized use.

5. Subscriptions, Plans, and Auto-Renewal

The Service is offered on paid Subscription plans billed monthly or annually, as selected at sign-up. Your Subscription automatically renews at the end of each billing period at the then-current rate, and your payment method is charged automatically, unless you cancel before the renewal date. For annual plans, we will send a renewal reminder by email approximately seven (7) days before the renewal date, with a link to manage your plan. Monthly plans renew on the same day each month; annual plans renew on the anniversary of your sign-up date. An extra calendar day in a leap year does not change your billing dates or amounts.

6. Fees, Billing, and Payment

  • Payment processor. Payments are processed by our third-party processor, Stripe. By subscribing, you authorize us and our processor to charge your payment method for all fees due. We do not store full payment-card numbers.
  • Taxes. Fees are exclusive of applicable taxes, which you are responsible for.
  • Promotional codes. We may offer discount or promotional codes, which may be time-limited, restricted, and subject to change or cancellation. Codes have no cash value.
  • Upgrades. If you upgrade your plan mid-cycle, you will be charged a prorated amount for the remaining days in your current billing period, based on your sign-up (billing anchor) date.
  • Downgrades. If you downgrade mid-cycle, the change takes effect immediately and any unused value is applied as an account credit toward future charges. Credits are not paid out as cash.
  • Failed payments. If a charge fails, we may retry, and we may suspend or downgrade your Account until payment is resolved.

7. Refunds and Cancellation

You may cancel at any time from Settings → Billing.

  • 30-day refund. Within thirty (30) days of your initial Subscription purchase, you may request a full refund of your initial payment, whether you selected a monthly or annual plan.
  • After 30 days. All fees are non-refundable. If you cancel, your Subscription will not renew, but you will retain access until the end of the term you have already paid for — the remainder of the current month for monthly plans, or the remainder of the current year for annual plans.

8. Complimentary or Comped Accounts

We may, at our sole discretion, provide free or discounted access to certain Accounts. Such access is a courtesy, may be changed, limited, or revoked at any time, and is otherwise subject to these Terms.

9. Acceptable Use

You agree not to use the Service to: (a) violate any law or third-party right; (b) send unsolicited or unlawful communications ("spam"); (c) upload malware or interfere with the Service's operation or security; (d) reverse-engineer, scrape, or resell the Service except as permitted by law; (e) infringe intellectual-property or privacy rights; or (f) use the Service in a way that harms us or other users. We may investigate and take appropriate action, including suspension or termination, for violations.

10. Meeting Recording and Transcription

The Service can record and transcribe meetings. You are solely responsible for obtaining any consent required from meeting participants before recording or transcribing. Consent and wiretapping laws vary by jurisdiction (including one-party and all-party consent states); you agree to comply with all laws applicable to you and your participants. We are not responsible for your failure to obtain required consent.

11. Email and Marketing Communications

If you use the Service to send email or marketing communications, you are solely responsible for complying with all applicable laws, including the CAN-SPAM Act, CASL, and similar laws; for having a lawful basis and permission to contact your recipients; for honoring unsubscribe requests; and for the content you send. You will not use the Service to send unlawful, deceptive, or unsolicited bulk messages.

12. Social Media Publishing

If you connect and publish to third-party social platforms through the Service, you are responsible for complying with each platform's terms and for the content you publish. Platform availability and features are controlled by those third parties and may change.

13. Customer Data and Content

You own your Customer Data. You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to operate and provide the Service to you, to maintain and improve it, and as otherwise described in our Privacy Policy. You represent that you have all rights necessary to submit your Customer Data and that it does not violate any law or third-party right.

14. Third-Party Services and Integrations

The Service integrates with third-party services (for example, Google, Microsoft, Stripe, Square, Deepgram, Resend, and social platforms). Your use of those services is governed by their own terms and privacy policies. By connecting an integration, you authorize us to access and exchange data with that service as needed to provide features you enable. We are not responsible for third-party services, their availability, or their acts or omissions.

15. Intellectual Property

The Service, including its software, design, trademarks, and content (excluding Customer Data), is owned by us or our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your Subscription, solely for your internal business purposes. You may not copy, modify, distribute, or create derivative works except as permitted by law.

16. Confidentiality

Each party may access the other's confidential information. Each party agrees to protect the other's confidential information and to use it only as necessary to perform under these Terms, except as required by law.

17. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to those practices.

18. Service Availability and Changes

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, add, or discontinue features, and may perform maintenance, from time to time. We will use reasonable efforts to notify you of material changes that adversely affect you.

19. Suspension and Termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that poses a risk to us or others. You may stop using the Service and cancel at any time. Sections that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and dispute terms) will survive.

20. Data Export and Deletion

While your Account is active you may export your Customer Data through the features we provide. After termination or cancellation, we may retain or delete Customer Data as described in our Privacy Policy and applicable law. Upon request, and within a reasonable period, we will delete Customer Data except where retention is required by law or for legitimate business purposes such as backups.

21. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DATA WILL ALWAYS BE ACCURATE OR PRESERVED.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

23. Indemnification

You agree to indemnify and hold harmless Kate Craig Consulting, LLC and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your Customer Data, your use of the Service, or your violation of these Terms or any law or third-party right.

24. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in the State of Tennessee.

25. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-app). Your continued use of the Service after changes take effect constitutes acceptance. We keep a record of the version of the Terms you accepted at sign-up.

26. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure).

27. Contact

Questions about these Terms? Contact us at contact@myfollowthrough.com · Kate Craig Consulting, LLC, PO Box 5893, Johnson City, TN 37602.